Welcome to Desert Diamond Casino

We value the health and safety of our guests and our team members above all else.

In response to the COVID-19 Virus, and in the interest of quality public benefit, we have taken the following protective measures to protect our guests and team members:

Hand sanitizers have been placed in each restroom and at each primary entrance to our facilities.

  • Our Environmental Services Team will continually work to keep our facilities clean for our guests.
  • To assist, wash your hands often with soap and water for at least 20 seconds.
  • Desert Diamond encourages anyone with respiratory symptoms to stay at home, or seek care if necessary.


UPDATED COMMUNICATION ON COVID-19

General Information

The health and safety of our team members and guests is our utmost priority. Our Safety/Security Management Team works closely with local officials and we are taking appropriate steps to protect our team members and guests as outlined by the Centers for Disease Control and Prevention (CDC) and the Arizona Department of Health Services (ADHS).
We are prepared to follow any additional protocols or guidance, as they are made available by the CDC or ADHS.

If you would like information on Coronavirus Disease 2019 (COVID-19), we recommend going to the CDC website: https://www.cdc.gov/coronavirus/2019-ncov/index.html

We are encouraging our team members and guests to take the same precautions against COVID-19 that are taken to combat the common cold and flu virus.
Additionally, we have hand sanitizing stations throughout the property.

Tips shared with team members and guests include:

  • Wash your hands often with soap and water for at
    least 20-30 seconds.
  • Use an alcohol-based hand sanitizer that contains at
    least 60% alcohol
  • Avoid touching your eyes, nose, or mouth with
    unwashed hands.
  • Cover your mouth and nose with a tissue when
    coughing or sneezing. Properly discard tissue
    after use.
  • Clean and disinfect your phone, keyboard, and
    mouse regularly.
  • Avoid close contact with people who are visibly sick.
  • Stay home from work if you have a fever or are
    exhibiting cold or flu symptoms and contact
    your doctor.

FAQs related to COVID-19

Is the casino following CDC/World Health Organization (WHO) policy and guidance?

Our Safety/Security Management team is closely monitoring the COVID-19 outbreak at the global, US, and local level. We are following the guidance of the CDC and Arizona Department of Health Services (ADHS) for local direction.

Does the casino have hand sanitizing stations
available? Where? How many units? Are additional units being deployed?

Hand sanitation stations are located throughout the property.

Has the casino enhanced its public space and
restroom cleaning and disinfection efforts?

Regardless of the situation we always perform
routine environmental cleaning. At this point, the risk level, as indicated by the CDC, has not
compelled us to increase the frequency of our
cleaning practices.

FAQs related to COVID-19 CONTINUED

Does the casino hold briefings for its team
members on good hygiene, including posters
signage for team members in heart of house areas?

The CDC guidelines for personal hygiene are
included in huddles and through Enterprise emails. Hygiene communication, both visual and oral, is part of the standard operating procedures for our casino.

Does the casino have any signage or messaging on COVID-19, hygiene, sanitization; in plain sight for guests/visitors?

We have hand sanitation stations in plain sight throughout the property, including restrooms and main entry points. Based on the guidelines outlined by the CDC and ADHS, we are not compelled to change our procedures at this time. However, we will comply with additional guidelines that may be issued by the CDC or ADHS.

Does the casino have a permanent first aid station? How often/when is it staffed? If so, are the
Emergency Medical Technicians (EMT’s)/first aid staff trained to recognize, treat and process COVID-19 cases?

The property has EMT’s that are trained in expanded assessments to identify potential COVID-19 cases.

Should someone with COVID-19 symptoms be identified or self-report upon entering the casino, are there response protocols in place (vs. bringing them to a first aid station within the casino)?

All team members are directed to contact EMT’s to respond to all medical events including potential COVID-19 cases. EMT’s will respond to the patient’s location, assess the individual and if necessary isolate them from the public until further medical resources respond.


Any other protocols in place to combat/prepare
for/respond to COVID-19 the venue would like
to share?

We continue to follow the CDC protocols.
Our Safety/Security Management Team is monitoring multiple sources to stay abreast of COVID-19
information. This information is summarized in a situation status report for Company Leadership to inform decision making and coordination of effort.

Early on in this outbreak we issued a safety advisory for our own team members. Additionally, we
encourage team members exhibiting cold and flu symptoms to stay home from work until they are relieved of their symptoms.

 

 

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